If you get the following error message when trying to send emails from Sage 50 and have followed KB79917 without being able to resolve the issue.
Error: “No email program or default profile could be found. For more information or to configure Webmail in Sage 50, select Email Setup from the Maintain Menu.”
If you find that the windows SendTo->emailRecipient option when right-clicking a file also does not work.
I was able to resolve the problem for one of our clients using the following steps.
Ensure Outlook is set as the default Mail client
Close Outlook
For 32-bit versions of Outlook…
Delete Msmapi32.dll located C:\Program Files (x86)\Common Files\system\MSMAPI\1033\
For 64-bit versions of Outlook… (I think this is the right path??)
Delete Msmapi32.dll located C:\Program Files\Common Files\system\MSMAPI\1033\
Run fixmapi.exe
Open Outlook (Outlook will replace & register the Msmapi32.dll and then open).
Try the “Send To > Mail Recipient” again.
Windows updates or other issues can blow the MAPI program connection, and they’ve had this fix program in the Windows\System32 folder at least since windows 98.
For more information on Sage 50 give one of our professional consultants a call at 800.766.6770.